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    Australia

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    Canada

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    New Zealand

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Refund policy

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders delivered to an address within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Returns & Exchanges

Returns will only be accepted if the items are in their original packaging, and have not been opened or worn. We cannot accept returns for items which have been removed from their packaging.

Proof of purchase will be required. Returns will only be considered if your jewellery is purchased from www.petalsaustralia.com - we do not offer returns for items purchased from our stockists.

Refund / return shipping costs are not covered for domestic orders & international orders unless the order has arrived damaged.

Return shipping costs, customs charges, govt taxes and duties for international orders are also not covered.

Repairs & Faulty Goods

If for an unforeseen circumstance your jewellery arrives in a damaged or less than perfect condition, you must notify us within 48 hours. We offer a 7 day turn around once we have been notified where your faulty item can be returned for an exchange/replacement or refund. WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND. So please choose carefully. Our jewellery comes with a 6 month warranty- anything past this timeframe is considered wear and tear. Repairs from another jeweller will also void your warranty.

Due to hygiene regulations items such as earrings are excluded from the exchange. We do not offer exchanges or refunds on sale items and promotions.

Please email us a photo, description of the damage, and date of purchase. You will then need to return the jewellery, along with the original packaging and a proof of purchase (a delivery note, printed receipt or bank statement). We can only replace items that are in stock and will so our very best to make sure you have had an enjoyable shopping experience with us.

For all wholesale enquiries around repairs and exchanges please contact our wholesale office directly at sales@petalsaustralia.com.au