Shipping & Returns
Shipping & Handling
Petals Australia delivers jewellery Australia wide and to select international locations. Our main courier is Australia Post for both Australian and International orders.
To check if the delivery timeframe for your post code, please click here: http://auspost.com.au/parcels-mail/delivery-areas.html.
Australia Post have announced some delays and have temporarily suspended the next day delivery guarantee. Express Post is still in operation, however, parcels may not be delivered next business day every time. Please refer to Australia Post for delivery updates: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Our team here at Petals take care to inspect and ensure all orders are in perfect condition. All product is then packed in a signature box and/or pouch before being delivered to you. If for an unforeseen circumstance your jewellery arrives in a damaged or less than perfect condition, you must notify us within 48 hours.
Your order will be dispatched within 2 business days from the date of the order.
We are unable to redirect goods once your order has been sent.
Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.
Track your Order
Once your package has been dispatched you will be supplied with a tracking ID.
As you can understand, we are unable to take responsibility for any unforeseen circumstances (reasons beyond our control), which may cause your delivery to be late.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Returns & Exchanges
For change of mind, you must notify us within 48 hours of receiving your order & we offer a 7 day turn around in which you can exchange your item for something else.
Please be advised that we do not offer refunds for change of mind.
Returns will only be accepted if the items are in their original packaging, and have not been opened or worn. Unfortunately we cannot accept returns for items which have been removed from their packaging. Please note: As a result of COVID-19, we will not be accepting any returns during the pandemic due to health & safety. This excludes faulty items.
Proof of purchase will be required. Returns will only be considered if your jewellery is purchased from www.petalsaustralia.com.au We do not offer returns for items purchased from our stockists.
Refund / return shipping costs are not covered for domestic orders.
Refund / return shipping costs, customs charges, govt taxes and duties for international orders are also not covered.
Repairs & Faulty Goods
If for an unforeseen circumstance your jewellery arrives in a damaged or less than perfect condition, you must notify us within 48 hours. We offer a 7 day turn around once we have been notified where your faulty item can be returned for an exchange/replacement or refund. WE DO NOT OFFER REFUNDS FOR CHANGE OF MIND. So please choose carefully. Our jewellery comes with a 6 month warranty- anything past this timeframe is considered wear and tear.
Due to hygiene regulations items such as earrings are excluded from the exchange. We do not offer exchanges or refunds on sale items and promotions.
Please email us a photo, description of the damage, and date of purchase. You will then need to return the jewellery, along with the original packaging and a proof of purchase (a delivery note, printed receipt or bank statement). We can only replace items that are in stock and will so our very best to make sure you have had an enjoyable shopping experience with us.
For all wholesale enquiries around repairs and exchanges please contact our wholesale office directly at email@example.com